This policy explains order processing and delivery for purchases from StreamFree, operated by Zenith Zone LLC.
Where we ship
Available destinations and shipping methods are shown at checkout. An address being accepted by the website does not guarantee that every product can be shipped there. We may cancel and refund orders affected by carrier, product, legal, or geographic restrictions.
Processing and delivery estimates
In-stock orders are normally prepared within 1 to 3 business days, excluding weekends and U.S. federal holidays. The carrier’s estimated transit time begins after pickup and is separate from processing time. The delivery estimate shown at checkout or in an order message is an estimate, not a guaranteed delivery date, unless we expressly state otherwise.
Shipping charges and tracking
Available services and charges are displayed before the order is submitted. We send tracking information when available. Tracking may take up to 48 hours after the shipping confirmation to show movement.
Address changes
Review your shipping address before placing an order. Contact us immediately if it is wrong. We cannot guarantee a change after fulfillment begins and are not responsible for delays or losses caused by an inaccurate address supplied by the customer. Additional carrier charges for correction or reshipment may apply.
Delays and backorders
If we cannot ship within the time promised, or within 30 days when no shipment time was stated, we will provide a revised shipment date and an option to consent to the delay or cancel for a full, prompt refund, as applicable. If we cannot fulfill an order, we will cancel the affected item and refund the amount paid for it, including applicable shipping charges.
Lost, damaged, or missing packages
Inspect your order promptly. Report visible damage, a missing item, or an incorrect item within 7 days of delivery and include the order number and photographs when helpful. If tracking shows delivery but you cannot find the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us so we can review the shipment and, where appropriate, open a carrier claim. Keep all packaging until the claim is resolved.
Contact
For shipping help, email berndsenthurbygrrkk1437@gmail.com with your order number. Do not send full payment-card details.